the capacity of staff, Commission, experts and client institutions is a
critical function of the Ghana Tertiary Education Commission (GTEC) of Ghana.
Apart from their administrative functions at the secretariat of the Commission,
frontline staff are involved in supporting the technical work of the Commission.
They also facilitate the experts’ work at the various client institutions. Experts
of diverse backgrounds most of whom might not have been involved in
accreditation and external quality assurance processes before, are engaged by
the Commission for its services. Membership of the Commission also changes with
time. Likewise, quality assurance managers of client institutions including
institutional headship and headship of the internal quality assurance
departments of these institutions keep changing with time.
Commission organizes targeted training for each of these interest groups to
sustain an institutional culture of maintaining a common understanding of Commission’s
operational environment and requirements. The laws, policies, standards, procedures
and guidelines are presented, operational experiences and best practices shared,
and operational concerns raised for redress. Some of these concerns have
triggered review of important policies, standards, guidelines and procedures.
The skills of internal quality assurance officers are enhanced, through such
capacity building training workshops, to develop the quality assurance systems
of their respective client institutions.
engagements with these ‘internal’ organs, the Commission also holds special
capacity building engagements with the general public and targeted social and
professional groups with the purpose of explaining its role as a regulatory
body and its relevance as a regulator in the higher education quality assurance
space. Such capacity building opportunities also provide the platform for the Commission
to demonstrate accountability to the general public which is the whole essence
of quality assurance, both internal and external.
Commission encourages further development of its staff through scholarships for
further studies and sponsorships for participation in international and local
conferences relevant to its operations as a quality assurance agency. In this
regard, the Commission takes advantage of the several capacity building
opportunities made available by its local, regional and international networks
of quality assurance bodies and higher education institutional partners.